SHIPPING & DELIVERY POLICY
Last Updated: 05-11-2025
At Samrdh Solutions LLP (operating as The Image Products and Indian School of Image Management), we strive to deliver your image management tools safely and promptly. Please review our shipping policy before placing your order.
Shipping Coverage
- Domestic Shipping: We ship to all locations within India.
- International Shipping: Currently not available. For international inquiries, please contact us at info@theimageproducts.com
Processing Time
- Standard Processing: 2-3 business days from order confirmation
- Bulk Orders: 5-7 business days (depending on order size)
- Peak Seasons: Processing may take longer during festivals and promotional periods
Orders are processed Monday to Saturday (excluding public holidays).
Delivery Timeline
Estimated delivery time after dispatch:
| Location | Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune) | 3–5 business days |
| Tier 2 Cities | 5–7 business days |
| Remote/Rural Areas | 7–10 business days |
Note: These are estimates and may vary due to courier partner schedules, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on:
- Order value
- Delivery location
- Product weight and dimensions
Charges will be displayed at checkout before payment.
Free Shipping: May be available on orders above a certain value. Check website for current offers.
Shipping Partners
We work with reliable courier partners including:
- Blue Dart, Delhivery, DTDC, India Post
- We select the most appropriate partner based on your location and product type.
Order Tracking
Once your order is shipped, you will receive:
Email: Shipping confirmation with tracking number and courier partner details
Track Your Order:
- Visit our Track Your Order page
- Enter your order number or tracking number
- Or track directly on the courier partner’s website
Delivery Process
- Our courier partner will attempt delivery during business hours
- A signature may be required upon delivery
- If you’re unavailable, the courier will attempt redelivery (2-3 attempts)
- You may be contacted via phone/SMS for delivery coordination
Important: Please provide:
- Complete and accurate delivery address
- Working contact number
- Landmark (if applicable)
Failed Delivery Attempts
If delivery attempts fail:
- The package may be held at the local courier facility
- You’ll receive notification for self-pickup
- Additional charges may apply for re-delivery attempts
- After 1 days, the package will be returned to us
In case of return due to failed delivery, refund (if applicable) will be processed minus shipping charges.
Delivery Address
- Accuracy is critical: We are not responsible for delays or non-delivery due to incorrect address information
- Address changes: Possible only before dispatch. Contact us immediately at info@theimageproducts.com
Undelivered or Lost Packages
If your package is marked as delivered but not received:
- Check with family members, neighbors, or building security
- Verify the delivery address in your order confirmation
- Contact the courier partner using your tracking number
- Contact us at info@theimageproducts.com if unresolved
We will investigate with the courier partner and resolve the issue appropriately.
Damaged Packages
If you receive a damaged package:
- Do not accept delivery if outer packaging is severely damaged
- If accepted, open immediately in front of the delivery person
- Take photographs of damaged packaging and product
- Contact us within 24 hours at info@theimageproducts.com
Refer to our Return & Refund Policy for damaged product resolution.
Bulk Orders
Special shipping arrangements for bulk/institutional orders:
- Customized delivery timelines
- Possible direct shipping to training institutes
- Contact us for details: info@theimageproducts.com
Force Majeure
We are not liable for shipping delays due to circumstances beyond our control:
- Natural disasters, pandemics, epidemics
- Strikes, lockouts, political unrest
- Government restrictions or regulations
- Courier partner operational issues
- Extreme weather conditions
Contact Us
For shipping-related queries:
Samrdh Solutions LLP
(Operating as The Image Products and Indian School of Image Management)
Email: info@theimageproducts.com
Business Hours: Monday – Saturday, 10:00 AM – 5:00 PM IST