FAQs

All our products are meticulously designed and developed by Sonia Dubey Dewan, AICI Certified Image Master (CIM), under the Indian School of Image Management brand. Each tool is created based on years of practical consulting experience and internationally recognized styling methodologies.

Yes! We offer products for all skill levels:
• Beginners: Color Drapes - 4 Seasons, Face Shape Analyser, basic tools
• Intermediate: Color Drapes - 6 Flows, Metallic Drapes, Contrast Finder
• Advanced: 16 Color Flags, WOW Hair (72 shades), Body Style Studio
Each product description indicates the recommended user level.

Absolutely! Our tools are perfect for:
• Fashion design students
• Aspiring image consultants
• Personal stylists building their practice
• Beauty professionals expanding services
• Anyone passionate about color and style

Sonia will give the answer (later changed)

Yes! All our color products use high-quality fabric and materials with accurate color representation. They are designed to maintain color integrity under various lighting conditions and across hundreds of consultations.

While products come with usage guidelines, for detailed training on color analysis and image consulting methodologies, please visit the Indian School of Image Management website or contact us for information.

These tools are created for image consultants, stylists, color consultants, salons, trainers, retail professionals, and serious learners who work with personal image, appearance, and styling decisions.

No. While image consultants use them extensively, many tools are also suitable for hairstylists, makeup artists, opticians, jewelry consultants, bridal stylists, personal shoppers, trainers, and retail environments.

They are professional consultation and demonstration tools. Some are also excellent learning aids for consultants and students, but they are not meant to replace formal training or professional judgment.

Frames are digitally printed visual reference tools used for explanation, quick comparison, and accessibility.

Flags and Drapes are fabric-based diagnostic tools used for analysis, as fabric reflects how color behaves when worn on the body.

Yes. Fabric tools provide the most accurate representation for diagnostic color analysis. Frames are designed for affordability, learning, and guided decision-making.

No. Frames are not intended to replace fabric tools. They complement them by supporting explanation, understanding, and accessibility.

Different image decisions require different levels of tactile accuracy. Fabric is essential where real-wear behavior matters most, while printed tools are ideal for structured comparison, learning, and ease of use.

No. You can start with a few foundational tools and expand as your practice grows. Each product is designed to stand on its own.

Choose based on the services you currently offer—color analysis, hair, makeup, accessories, or styling. Advanced tools are best added once you are comfortable with the basics.

Advanced tools offer greater depth, but they are designed to be intuitive and visual. You can adopt them gradually as your confidence and expertise grow.

These systems represent increasing levels of precision. The 4-season system offers a strong foundation, while 6-flow and 16-season systems allow for more nuanced and personalised analysis.

No. Many professionals work successfully with one system, while others use multiple systems to serve diverse client needs.

Fabric-based 16-season analysis offers the highest level of precision, but accuracy also depends on the consultant’s skill and application.

Yes. The tools are designed to support work across a wide spectrum of skin tones, undertones, depths, and cultural contexts.

No. They are neutral reference tools designed to guide decision-making, not promote specific brands.

Everyday hair tools focus on wearable, long-term harmony, while fashion hair tools support bold, expressive, trend-led choices.

Yes. Many hair, makeup, and styling tools are specifically suited for salons, studios, and retail consultations.

No. Many styling tools are designed for both men and women, and several are gender-neutral in application.

The tools focus on proportion, balance, and visual harmony—not judgment or correction. They support respectful, empowering conversations.

These tools are intended for professional use. While clients may understand outcomes, professional guidance ensures accurate and ethical application.

Yes. Several styling tools are ideal for jewelry stores, optical retailers, fashion retail, and personal shopping environments.

Yes. They are designed for repeated professional use in consultations, training, and retail environments.

Most tools are lightweight and travel-friendly, making them suitable for mobile consultants and on-site sessions.

Digitally printed frames offer a clean, hygienic alternative to testers. Fabric tools are designed for professional handling and care.

Yes. Many tools are well-suited for training programs, classrooms, and learning environments.

While formal training is recommended, these tools can be used by professionals across related fields. They are not a substitute for education or experience.

No. They support and enhance professional decision-making, but the consultant’s expertise remains central.

Yes. They are designed to support respectful, inclusive, and empowering practice—focusing on clarity and choice rather than prescription or criticism.

• Browse our product catalog
• Add desired products to your cart
• Proceed to checkout
• Enter shipping and billing information
• Select payment method and complete payment
• Receive order confirmation via email

We accept:
• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Digital Wallets
All transactions are processed through secure, encrypted payment gateways.

Absolutely! We use industry-standard SSL encryption and PCI-DSS compliant payment gateways. We do not store your complete card information on our servers.

Orders can be modified or canceled only if they have not been processed for dispatch. Please contact us immediately at info@theimageproducts.com with your order number. Once shipped, the order can not be modified or cancelled.

Yes! We offer special pricing for:
• Bulk orders (multiple units)
• Training institutes and academies
• Corporate purchases
• International distributors
Contact us at info@theimageproducts.com with your requirements for a customized quote.

Yes! An invoice is automatically generated and emailed to you upon order confirmation. You can also request a copy at info@theimageproducts.com.

Payment may be declined due to:
• Insufficient funds
• Incorrect card details
• Bank security restrictions
• Expired card
• Daily transaction limits
Please verify your information and try again, or contact your bank. If issues persist, contact us for assistance.

We currently ship to all locations within India. For international shipping inquiries, please contact us at info@theimageproducts.com.

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days
Processing time is 2-3 business days before dispatch. During peak seasons, delivery may take longer.

Shipping charges vary based on:
• Order value
• Delivery location
• Product size and weight
Shipping costs are calculated at checkout. We may offer free shipping on orders above a certain value - check our website for current promotions.

Once your order is dispatched, you'll receive:
• Shipping confirmation email with tracking number
• Track your order using our Track Your Order page

Our courier partners will attempt delivery 1-2 times. If unsuccessful, the package may be held at a local facility for pickup, or returned to us. Please provide a delivery address where someone is available, or include alternate contact numbers.

Address changes are possible only before dispatch. Contact us immediately at info@theimageproducts.com with your order number. Once shipped, we cannot modify the delivery address.

We are sorry if this happens! Please:
• Contact us within 24 hours of delivery at info@theimageproducts.com
• Provide photographs of the damage/defect
• Include your order number

We accept returns only in case the product is damaged and you have reported the same within 24 hours of delivery.

When returning in such case, please make sure:
• The Product is unused and in original condition
• Original packaging, tags, and documentation are intact
• Return is initiated through proper channels

Please refer to our Return & Refund Policy for complete details.

In case of damaged or defective product you can get it exchanged or a refund. Refunds are processed within 7-10 business days after we receive and inspect the returned product. The amount will be credited to your original payment method. Bank processing may take an additional 3-7 business days.

• Store in a cool, dry place away from direct sunlight
• Keep in provided packaging when not in use
• Avoid folding or creasing fabric swatches
• Do not wash or dry clean (spot clean only if necessary)
• Handle with clean hands to maintain color accuracy

• Keep in original packaging or protective cases
• Store away from moisture, heat, and direct sunlight
• Organize systematically for easy access during consultations
• Avoid stacking heavy items on top of the products

With proper care and professional use, our products are designed to last for years and hundreds of consultations. The durability depends on:
• Frequency of use
• Handling and storage practices
• Environmental conditions

We recommend using products as designed. Modifications may affect color accuracy and void any warranty or return eligibility. If you need customized versions, contact us to discuss options.

No, you can checkout as a guest. However, creating an account allows you to:
• Track orders easily
• Save delivery addresses
• View order history
• Receive exclusive offers
• Faster checkout for future purchases

Click "Forgot Password" on the login page, enter your registered email, and follow the password reset instructions sent to your email.

Log in to your account, go to "Account Settings" or "Profile," and update your information (name, email, phone, addresses).

Yes! We implement robust security measures to protect your data. Please read our Privacy Policy for detailed information on how we collect, use, and protect your personal information.

Yes! We provide special pricing and packages for:
• Image consulting training institutes
• Fashion design schools
• Beauty academies
• Styling certification programs

Contact us at info@theimageproducts.com with your requirements.

We welcome partnerships! If you are interested in distributing our products, please contact us with:
• Your business details
• Location and target market
• Proposed distribution plan
Email: info@theimageproducts.com

All products are genuine and designed by Sonia Dubey Dewan, AICI CIM. Your invoice serves as proof of authenticity. For institutional purchases, we can provide additional documentation upon request.

Depending on order volume and requirements, customization may be possible. Contact us with specific needs for a consultation.

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If issues persist, contact us at info@theimageproducts.com with details about the problem.

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• Spam/junk folder
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• Email filters and blocked senders list
Add info@theimageproducts.com to your contacts to ensure delivery.

📧 Email: info@theimageproducts.com
⏰ Business Hours: Monday - Saturday, 10:00 AM - 5:00 PM IST

We respond to emails within 24-48 hours during business days.

We operate primarily online, but we have a studio where you can view products by appointment. Please contact us to schedule a visit at info@theimageproducts.com.

We value your feedback! Please email us at info@theimageproducts.com with your comments, suggestions, or testimonials.