PRIVACY POLICY
Last Updated: 5-11-2025
At Samrdh Solutions LLP, operating under the brands Indian School of Image Management (ISIM) and The Image Products, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website www.theimageproducts.com and purchase our products.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
1.1 Personal Information You Provide
When you interact with our website or make a purchase, you may provide:
- Contact Information: Name, email address, phone number, billing address, shipping address
- Payment Information: Credit/debit card details, billing information (processed securely through payment gateways)
- Account Information: Username, password, and preferences if you create an account
- Communication Data: Information you provide when contacting us via email, phone, or contact forms
- Order Information: Products purchased, order history, preferences
- Professional Information: Your profession, business name, areas of specialization (optional)
1.2 Information Automatically Collected
When you visit our website, we may automatically collect:
- Technical Information: IP address, browser type and version, device type, operating system
- Usage Data: Pages visited, time spent on pages, navigation paths, referring websites
- Cookies & Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
We may receive information from:
- Payment Processors: Transaction confirmation and payment status
- Shipping Partners: Delivery status and tracking information
- Social Media Platforms: If you interact with us on social media or use social login features
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Processing & Fulfillment
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and shipping notifications
- Handle returns, refunds, and exchanges
- Manage payment transactions
2.2 Customer Service & Communication
- Respond to your inquiries and support requests
- Provide product information and assistance
- Send important updates about your orders
- Communicate about product availability
2.3 Marketing & Promotional Activities (with your consent)
- Send newsletters, product announcements, and promotional offers
- Share styling tips, educational content, and industry insights
- Inform you about new products and special offers
- Conduct surveys and gather feedback
2.4 Website Improvement & Analytics
- Analyze website usage and user behavior
- Improve website functionality and user experience
- Optimize product offerings based on customer preferences
- Identify and fix technical issues
2.5 Legal & Security Purposes
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized transactions
- Protect our rights, property, and safety
- Enforce our Terms & Conditions
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data based on:
- Contractual Necessity: To fulfill orders and provide services you’ve requested
- Consent: When you’ve given explicit consent (e.g., for marketing communications)
- Legitimate Interests: To improve our services, prevent fraud, and operate our business
- Legal Obligations: To comply with applicable laws and regulations
4. How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us with:
- Payment Processing: Secure payment gateways (Razorpay, PayU, etc.)
- Shipping & Logistics: Courier and delivery partners
- Email Services: Email marketing platforms (if applicable)
- Website Hosting: Web hosting and cloud storage providers
- Analytics: Website analytics tools (Google Analytics, etc.)
These service providers are contractually obligated to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms & Conditions and other agreements
- Protect our rights, property, or safety, or that of others
- Prevent fraud, security issues, or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share information with other parties when you’ve given explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure Payment Processing: All payment transactions are processed through encrypted, PCI-DSS compliant payment gateways
- SSL Encryption: Our website uses SSL (Secure Socket Layer) technology to encrypt data transmission
- Access Controls: Limited access to personal data by authorized personnel only
- Regular Security Audits: Periodic review of security practices and systems
- Secure Storage: Data stored on secure servers with appropriate safeguards
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
6.1 Types of Cookies We Use
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout)
- Analytical Cookies: Help us understand how visitors use our website (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to deliver relevant advertisements
6.2 Managing Cookies
You can control cookies through your browser settings:
- Accept or reject cookies
- Delete existing cookies
- Receive notifications when cookies are set
Note: Disabling certain cookies may affect website functionality and your user experience.
6.3 Third-Party Cookies
Some cookies are placed by third-party services (e.g., Google Analytics, payment processors). These are governed by their respective privacy policies.
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
7.1 Access & Portability
- Request a copy of your personal data
- Receive your data in a structured, commonly used format
7.2 Correction & Update
- Correct inaccurate or incomplete information
- Update your contact details and preferences
7.3 Deletion
Request deletion of your personal data (subject to legal obligations)
7.4 Restriction & Objection
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
7.5 Withdraw Consent
- Withdraw consent for marketing communications at any time
- Unsubscribe from emails using the link in our communications
7.6 Lodge a Complaint
- File a complaint with relevant data protection authorities if you believe your rights have been violated
- To exercise these rights, contact us at: info@theimageproducts.com
8. Marketing Communications
8.1 Opt-In
We will send you marketing communications only if you’ve:
- Opted in during account creation or checkout
- Subscribed to our newsletter
- Given explicit consent
8.2 Opt-Out
You can unsubscribe from marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at info@theimageproducts.com
- Updating your account preferences
Note: Even if you opt out of marketing, we’ll still send essential transactional emails (order confirmations, shipping updates, etc.).
9. Data Retention
We retain your personal information only as long as necessary for:
- Order Fulfillment: Duration of order processing and delivery
- Legal Requirements: As required by applicable laws (tax, accounting regulations)
- Customer Service: To address potential inquiries or disputes
- Marketing Purposes: Until you withdraw consent or request deletion
After the retention period, we securely delete or anonymize your data.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we’ve collected data from a child, we will promptly delete it.
12. International Data Transfers
If you are accessing our website from outside India, your information may be transferred to and processed in India. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- Technological developments
We will notify you of significant changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending email notifications for material changes (if applicable)
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Samrdh Solutions LLP
(Operating as Indian School of Image Management and The Image Products)
- Email: info@theimageproducts.com
- Phone: +91 9136955078
- Registered Address: 6th Floor, WEH, Metro Station Andheri, Chandak Chambers, 601, Andheri – Kurla Rd, Andheri East, Mumbai, Maharashtra 400093.
- Data Protection Officer: [Add name/contact if applicable]
15. Consent
By using our website and providing your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.